The chain also won the categories for most child-friendly supermarket, best
complaints procedure, best place to buy alcohol and best own value range.
'A
complaints procedure already exists, but we intend to introduce changes and are considering an independent element to the
complaints procedure.'
Mr Fry said: ``We will not be able to respond to matters which are the subject of the police
complaints procedure or legal proceedings.''
The NHS says it is going to clean up the
complaints procedure but what about the complaints that nothing has been done about?
The elderly are particularly affected by problems with the
complaints procedure because they often suffer discrimination within the health service but may be confused by the system, the charity said.
Proposals include stopping doctors working while they are being investigated, speeding up the
complaints procedure and making those struck off wait three years before applying to go back on the register.
Health Minister Jane Hutt said, 'Since the launch of a revised, more independent
complaints procedure in Wales in April 2003, the NHS in Wales has been redoubling its efforts to ensure that complaints are handled more effectively at a local stage.'
Those who take a complaint to the RPC are often those who have exhausted the
complaints procedure with one of the train companies.
Mr Payne's partner Jennifer Randell, aged 42, is following the NHS
complaints procedure.
Under the new guarantee, anyone unhappy with "brochure promises" will go to a
complaints procedure.
There are three main proposals, including putting greater reliance on the NHS
complaints procedure.
Schools will not be required to set up a
complaints procedure for parents for at least another year.