zero-star rating

zero-star rating

A rating which was accorded an acute hospital trust in the UK based on the now-extinct NHS star-rating system, which assessed an NHS organisation’s performance in terms of service to its patients; zero-star trusts had the poorest levels of performance against the Healthcare Commission’s Performance Indicators (PIs), or had made little progress in implementing clinical governance.

The Commission’s PIs were divided into Capacity targets, Clinical targets, Key targets, Patient focus targets, and its service to its patients—e.g., efficiency, reducing treatment waiting times, etc. In 2006, Annual Health Checks replaced the star system and examined a broader palette of issues, trying to make better use of the data and focus on measuring issues of more direct importance to the hospital users and service providers.
References in periodicals archive ?
It has been given a zero-star rating and will be inspected again shortly in line with our protocol for this rating.
Across England and Wales only five registered mobile caterers were given a zero-star rating.
Any organization spending less than one-third of its funds on programs is given a zero-star rating.
Just 32 have received a zero-star rating and a further 183 received one star.
The Audit Commission gave North Tyneside Council the lowest zero-star rating on a scale of nought to three.
The Foundation, which charges residents up to pounds 520 per week, received a zero-star rating following two Commission for Social Care Inspectorate inspections last year.
The Audit Commission has given a zero-star rating - out of a maximum of three stars - to the county council's Supporting People programme, which provides housing support for vulnerable groups such as elderly people, homeless youngsters and those fleeing domestic violence.
Warwick has now been stripped of its two-star status to become one of just eight hospitals to carry the damning zero-star rating.
One restaurant owner disputed his zero-star rating shown on the website.
The county council gets pounds 7m a year in Government funding to run the Supporting People scheme, but today the service has received a zero-star rating - out of a maximum of three stars - by the Audit Commission.
A report by national watchdogs, the Audit Commission, gave the Supporting People scheme run by Northumberland County Council a zero-star rating - for the second time in two years.
In September, an independent Audit Commission report criticised the council's housing department's "poor service" and gave it a zero-star rating.