total quality management

Also found in: Dictionary, Financial, Acronyms, Encyclopedia, Wikipedia.
Related to total quality management: Six Sigma, Continuous Quality Improvement

total quality management (TQM)

an approach to the improvement of the provision of services based on the premise that the overwhelming majority of quality failures are the result of flaws in processes and that quality can be improved by controlling these processes. TQM replaces traditional methods of quality management based on the identification and correction of problems as they occur and requires the participation of all members of an organization in improving processes, products, services, and the culture in which they work. TQM involves creation of an organizational structure for identifying and improving processes, the use of data-based statistical analysis to study processes, and the empowerment of employees to take responsibility for their own tasks in a way that encourages both continuous learning and personal responsibility. In a health care setting, this means a shift from an emphasis on tasks to an emphasis on outcomes of care, which provide the data. See also continuous quality improvement.

total quality management

Managed care The application of the management theory of quality, a concept that focuses on product quality as a means of ↑ sales and saving money. See Continuous quality improvement, Quality control.
References in periodicals archive ?
As Rhodes (1992) writes: "It's becoming clearer to me that the power of Total Quality Management concepts of Deming and others derive (1) from their psychological and value-driven base, and (2) from their `totalness.
The Kopp Total Quality Management Fund complements the investment style of the Kopp Emerging Growth Fund by offering a large company focus to the flagship small company investments that has been the cornerstone of Kopp.
SHAPOFF: Since Corning was one of the first companies in the United States to install total quality management, what companies were available with which to benchmark?
Guidelines and tools introduced in the guise of Total Quality Management (TQM) can be described as principles and techniques that, taken separately, have long been promoted as aspects of sound management.
ISO 9000 is not another total quality management variant; it is a set of generally accepted accounting principles for documenting quality practices.
There are many overlapping philosophies in the notions of vision, mission, purpose and total quality management.
It would appear that the physician executive is uniquely prepared to guide the clinical measurement side of the total quality management movement.
A CPA FIRM CAN ENHANCE its reputation and gain a competitive advantage by using the tools and techniques of total quality management (TQM) to aim even higher than the minimum quality requirements set by current professional standards.
In early 1991, the Division launched a Total Quality Management (TQM) program with the goal to deliver, consistently on-time, quality products and services that satisfy or exceed customer requirements.
Heinz understands this and is working hard at creating a new culture through Total Quality Management.
The majority of companies believe they should do Total Quality Management, but they don't know how.
Kopp Funds, an affiliate of Kopp Investment Advisors, is pleased to announce that shareholders of the General Securities Fund (GSI) overwhelmingly approved the merger of their fund into the Kopp Total Quality Management Fund on September 30, 2004.

Full browser ?