telephone triage


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telephone triage

Use of the telephone or other means of communication to assess a patient's health status and to recommend treatment or provide appropriate referrals. It is used, e.g., in emergency departments and the offices of primary care providers to facilitate the outpatient management of common, simple health-related problems.
See also: triage
References in periodicals archive ?
The healthdirect helpline is a telephone triage service that caters for six of eight Australian states and territories.
This was the telephone triage date for the first group and the date the appointment was booked by the patients for the second group.
A study looking at calls to a pediatric after-hour telephone triage call center reported a log of over 140,000 phone calls in one year (Belman et al., 2005).
She has working experience as a ward sister on cancer wards and as a telephone triage clinical nurse specialist.
Telehealth is the umbrella which provides the overall context for telehealth nursing, telephone nursing, and telephone triage (see Figure 1) (Espensen, 2009).
This will include a new telephone triage system to treat people over the phone at home.
* Licensing Requirements of Nurses Performing Telephone Triage
To cope with the growing pressure ambulance chiefs have launched a telephone triage service, filtering off those calls so paramedics can continue to focus on life or death cases.
Pictured is Branch President Vicki Brimelow (left) and delegate Renee Parish, As telephone triage nurses, Vicki said their members' roles cover 'multiple dimensions of nursing and present unique issues including modes of support and communication with each other'.
For smaller practices, or practices that rely on telephone triage services to manage most after-hours patient care requests, a one-time investment of less than $5,000 in a configurable unified-messaging appliance might be considered.
Recognizing the importance of partnering with the patient, fostering continuity of care, and maintaining effective communication, the nurse-patient relationship at WVU is further enhanced because the WVU Spine Center RNs provides both telephone triage services and direct patient care in the Spine Center Medical Director's clinic rotating clinic time and spine center office time every 2 days.