Since only 12 percent of Americans have proficient health literacy, (9) many leading health care organizations, including the Institute of Medicine (IOM), the Center for Disease Control and Prevention (CDC) and the Agency for Healthcare Research and Quality (AHRQ) recommend that health care professionals use health literacy universal precautions, such as plain language, teach-back
method and the use of easy-to-read materials with all patients.
Tools include how to use teach-back
(see The power of teach-back
), a reminder of key communication strategies, and a handout of systems patients can use to keep track of their medications.
method, phrasing of questions) and patient-friendly preoperative forms.
is the most effective way of ensuring participants understands their clinical trial involvement (Baer et al.
Keywords: HCAHPS, medication side effects, patient education, teach-back
With less face-to-face interaction, effective patient education methods that can be achieved through verbal dialogue and teach-back
methods in a clinical setting must now be accomplished through written resources within a patient portal.
If family members are present, include them in the educational process After assessing patient needs, provide information at the patient's level of understanding Short term memory has limited storage capacity, so identify one or two key concepts and make sure the patient understands those before leaving the room Some people are visual learners and posters or models may be helpful Use of the teach-back
technique or return demonstration can ensure your message was received .
LAUNCHED IN 2006 AT THE NATIONAL CONVENTION OF THE PHILIPPINE NURSES ASSOCIATION OF AMERICA (PNAA),THE PNAA NURSE BALIK TURO TEACH-BACK
PROGRAM IS FOUNDED ON THE VISION THAT FILIPINO NURSES LIVING IN THE UNITED STATES WILL COME HOME TO THE PHILIPPINES TO TEACH.
One study in the Journal of the American College of Surgeons highlights the effectiveness of a computer-assisted teach-back
technique for enhancing understanding among patients.
In one study, published this year in the Journal (Patient Safety, Iowa Health System patients were surveyed about a new surgical consent form process that involved more verbal interaction, including teach-back
Using simple language, distributing patient education materials, speaking slowly, reading instructions aloud, asking patients how they follow instructions at home, using teach-back
techniques, and drawing pictures are some of the ways health care providers say they are trying to do a better job of reaching out to patients with low health literacy, Dr.
Another key opportunity to assess your patient's understanding is through the teach-back
method (described on page 4.