star rating system

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star rating system

A benchmarking system used in the UK to assess an NHS organisation’s compliance with the Healthcare Commission (Commission for Healthcare Audit & Inspection—CHAI) Performance Indicators (targets), which were divided into Capacity targets, Clinical targets, Key targets, Patient focus targets, and its service to its patients (e.g., efficiency, reducing treatment waiting times). The hospital was accorded from three stars (excellent) to zero (very poor). In 2006, Annual Health Checks replaced the star system and examined a broader palette of issues, trying to make better use of the data and focus on measuring what actually mattered to the hospital users and service providers.