Protecting organization reputations during a crisis: The development and application of situational crisis communication theory.
Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory.
First, the case gives insight into effects of different crisis response strategies and secondly the research extends Situational Crisis
Communication Theory (SCCT) by taking into account the role of message source in dealing with the crisis effectively.
The authors examine theories of organizational learning, sensemaking, organizational legitimacy, situational crisis
communication theory, and a rhetorical perspective with a discourse of renewal.
In our opinion, information and public relations structures (IPRS) could gain significant benefits in their crisis communication from the application of the Situational Crisis
Communication Theory (SCCT), developed by the American scientist W.
Two theoretical frameworks drawn from the crisis communication literature, Situational Crisis
Communication Theory (SCCT) and Benoit and Brinson's (1994) typology of image restoration strategies, were applied to assess the effectiveness of MIT's response during the crisis.
Finally, we use two crisis response frameworks, Coombs' (2007) Situational Crisis
Communication Theory (SCCT) and Benoit's (1995) Image Restoration Typology, to analyze Citigroup (Citi) responses to the company's 2008 financial crisis.
Your role in crisis intervention is to help people survive the current situational crisis
, protect them from additional stress or harm, help return them to their pre-crisis level of functioning, and instill hope.
Mindful of the need for swift communication in an emergency situation, HRTec developers kept MercAlert clear of extra features that are not likely to be required or used during a situational crisis
A situational crisis
represents an uncommon and extraordinary event for which an individual cannot possibly forecast or control.
Impact of Past Crises on Current Crisis Communication: Insights from Situational Crisis
According to Lazarus (1976) situational crisis
is caused by external visible events, and hyper-normal, unpredictable, and uncontrollable accidents, which are characterized by randomness, suddenness, shock, intensity, and calamity, such as disasters like earthquake and fire, various kinds of diseases, death of family members, divorce, occupational obstacles, and so on.