service level agreement


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service level agreement

A contractual agreement between organisations purchasing and providing services in the UK, which covers issues such as level and quality of provision. SLAs between a service vendor and user guarantee payment for services and defines sanctions against the vendor for failure to provide the paid-for services.
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References in periodicals archive ?
While this is just a brief summary, you get the basic concept of a service level agreement.
Specifically, Genesys customers can, through a complete software solution, simply and effectively monitor, enforce, and optimize their service level agreements associated with internal and outsourced contact center delivery organizations.
A service level agreement really outlines scope," says Castonguay.
All NimBUS information is correlated to business service dashboards and measured against pre-defined service level agreements to warn customers against conditions that threaten service level agreements.
In addition, EMA cited Longitude's ability to account for Service Level Agreements that may depend on multiple resources working together.
The CompTIA Global SLA Navigator is designed to improve and streamline the process of drafting and negotiating service level agreements (SLAs) for software service providers and their customers.
Our infrastructure-agnostic approach to helping companies obtain complete visibility into the business impact of their service level agreements has been proven beneficial in over 70 large-scale engagements with Global 1200 and large service providers.
As an industry-leader in managing complex communications solutions for the air transport industry, the efficient and effective management of service level agreements across customers and suppliers is critical for SITA's business," said Yisrael Dancziger, CEO of Digital Fuel.
LAS VEGAS -- Digital Fuel Demonstrates SLA Management Solution Integrated With Genesys Info Mart at G-Force 2006; Enhances Customer Value By Linking Genesys Contact Center Analytics to Service Level Agreements
Cyveillance, the leading provider of online risk monitoring and management solutions, today announced three industry leading Service Level Agreements (SLAs) for its Cyveillance Intelligence 3.

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