service level agreement
Also found in: Acronyms, Encyclopedia, Wikipedia.
Also found in: Acronyms, Encyclopedia, Wikipedia.
References in periodicals archive
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While this is just a brief summary, you get the basic concept of a service level agreement.
A service level agreement really outlines scope," says Castonguay.
All NimBUS information is correlated to business service dashboards and measured against pre-defined service level agreements to warn customers against conditions that threaten service level agreements.
Specifically, Genesys customers can, through a complete software solution, simply and effectively monitor, enforce, and optimize their service level agreements associated with internal and outsourced contact center delivery organizations.
Service Level Agreement,customer satisfaction,,wireless
In addition, EMA cited Longitude's ability to account for Service Level Agreements that may depend on multiple resources working together.
The CompTIA Global SLA Navigator is designed to improve and streamline the process of drafting and negotiating service level agreements (SLAs) for software service providers and their customers.
We're responsible for meeting service level agreements.
Our infrastructure-agnostic approach to helping companies obtain complete visibility into the business impact of their service level agreements has been proven beneficial in over 70 large-scale engagements with Global 1200 and large service providers.
The performance measurement analysis capability assess how a specific business process or function is performing against key performance indicators (KPIs) and provides notification alerts before service level agreements are violated.
As an industry-leader in managing complex communications solutions for the air transport industry, the efficient and effective management of service level agreements across customers and suppliers is critical for SITA's business," said Yisrael Dancziger, CEO of Digital Fuel.
Cyveillance, the leading provider of online risk monitoring and management solutions, today announced three industry leading Service Level Agreements (SLAs) for its Cyveillance Intelligence 3.
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