service level agreement


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service level agreement

A contractual agreement between organisations purchasing and providing services in the UK, which covers issues such as level and quality of provision. SLAs between a service vendor and user guarantee payment for services and defines sanctions against the vendor for failure to provide the paid-for services.
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References in periodicals archive ?
IISPs provide guaranteed infrastructure security, availability and scalability, and ensure performance with service level agreements (SLAs).
As part of its money-saving plans, governors at the school agreed it should pull out of its service level agreement with the council to provide funding for a pupil referral unit for Key Stages Three and Four.
CAE announced last week that it has signed a service level agreement with OAPFD to support the creation and establishment of the Oman Aviation Academy.
That manufacturer of retail point-of-sale systems, for example, may promise a one-hour repair window via a customer service level agreement (SLA).
In this connection, a service level agreement was signed by contributing parties in HEC auditorium, Islamabad.
A Service Level Agreement was signed between LUMS and the KP government between Vice chancellor Prof.
Many developers and owners associations are compromising on the minimum core requirements on SLAs (service level agreement) such as minimum PPM (planned preventive maintenance) frequencies, compliance requisites on water treatments, and fire system lifts.
Customer Service and Service Level Agreement measurement dashboards.

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