provider report card

provider report card

A measurement of the compliance of a health care provider with accepted standards of care. Ratings are used as a public means of comparing health care quality and patient care experience A variety of performance factors are used as measures, such as the percentage of a provider's female patients who have undergone Pap testing or mammography, the percentage of school-age patients vaccinated against preventable diseases; or the frequency of hospital-acquired infections among patients.
Medical Dictionary, © 2009 Farlex and Partners
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A recent report by Celent called "What Insurance Customers Really Think: An IT Service Provider Report Card" explores customer feedback about satisfaction and the types of services being outsourced.
Together, they should develop a provider report card that measures the provider's performance by examining benchmarks such as employee satisfaction and effectiveness in getting employees to return to work."
Over the past decade, there has been significant growth in the prevalence and ramifications of health care provider report cards. These provider performance evaluations are believed to increase transparency for patients and caregivers, enable evaluation of best practices, enhance quality assurance, and improve quality of care if report cards motivate patients to choose high-performing providers or cause providers to improve performance to compete on quality (Berwick, James, and Coye 2003; Galvin and McGlynn 2003; Romano and Zhou 2004; Hibbard, Stockard, and Tusler 2005; Fung et al.
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