Error, mistake, screwup A euphemism for a booboo of biblical/near-biblical magnitude that is indefensible but, because it is systemic, is the type of error that can be corrected in the future. See Medical error.
For all of the years that physician practices have been using practice management systems, there remains significant untapped information that would allow the practice to identify areas of opportunity for improvement. Most practices never get beyond the scheduling and billing.
This classic diagnostic and therapeutic approach exactly parallels the FOCUS methodology of TQM, in which an organization's management Finds an opportunity for improvement, Organizes a team to address that opportunity, Clarifies knowledge of the underlying process, Understands that process, and Selects a specific intervention designed to improve the outcome of the process.