ombudsman


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ombudsman

[om′bədzmən]
Etymology: ONorse, umbothsmathr, commission man
a person who investigates and mediates patients' problems and complaints in relation to a hospital's services. Also called patient representative.

ombudsman

As typically used in the UK, a neutral representative of local government who assesses complaints about councils, authorities, organisations, education admissions appeal panels, healthcare professionals (e.g., GPs) and adult social care providers (e.g., care homes and home care providers).

om·buds·man

(ombŭdz-măn)
In health care, a person who acts for the patient as an advocate or go-between.

ombudsman

a public official appointed to look into complaints by members of the public about mistreatment by officers of government instrumentalities.
References in periodicals archive ?
Recognizing this doctrine, ombudsman standards typically exclude the authority to investigate the conduct of judges.
He said the Federal Ombudsman Office had been providing justice to government employees free of cost for the last 31 years.
The third chapter tackles the restructuring of the ombudsman institution and the expansion of its remit, in line with international standards.
On June 10, 69 out of 94 voting parliamentarians recognized activities of the Ombudsman unsatisfactory.
One of the main responsibilities of an ombudsman is as a mediation or arbitration service, helping to resolve complaints between businesses, organisations and consumers.
However, a Delhi University official said that " the university is not taking any step to appoint an ombudsman.
An ombudsman is usually appointed by the government or by parliament but with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints of maladministration or violation of rights.
The Swedish ombudsman system was instituted in October 1713 following a decision made by King Charles XII, ruler of the Swedish Empire.
The ombudsman said that it would monitor the case and that it would provide exhaustive details and information to all the parties.
Banks have to shell out PS900 - up another PS50 from April - for every PPI case the ombudsman considers, whether they win or lose.
The IFA Ombudsman can provide additional integrity by being able to speak about the broader franchise experience throughout the industry with a balanced perspective of both the franchisee and franchisor experiences.
We will look closely at some of the issues consumers are experiencing with their cases and how the Financial Ombudsman has recruited staff in the past and let you decide if the service it provides is impartial or not.