This approach continues today in the networked environment as well (Bertot, McClure, & Davis, 2002; Shim et al., 2001; Bertot, McClure, & Ryan, 2000) and is in the process of incorporation of various national and international standards reviews (see, for example, the National Information Standards Organization's Z39.7 Library Statistics standards document at http://www.niso.org/emetrics).
There are several issues associated with service quality and outcomes assessment in general and in the networked environment in particular.
Asking users what they "think about a library service," therefore, is quite complex in the networked environment and points to a number of methodological problems that require resolution.
The nature of the networked environment is one of rapid technological change that will necessitate continual investments in new technologies and upgrades to existing technology infrastructure.
The above indicate the differing nature of materials costs and the implications for such cost considerations in the networked environment.
A key question facing the library profession is "What is a librarian in the networked environment?" This seemingly simple question forces a complex answer.
* Manager someone who can manage varied and numerous projects, envision the possibilities of the networked environment, see the "big picture" of a project, and delegate responsibility to others;
Given the skills required as outlined above, it may also be the case that "librarians" in the networked environment are more appropriately trained in disciplines (e.g., instructional design, information systems, business) other than librarianship through M.L.S.
It is important to mention, however, that library customers also require continual training and education regarding the networked environment in general and library network-based services and resources in particular.
Libraries may find that function-based hierarchical structures no longer work well for library service in the networked environment. Increasingly, libraries need to consider, and in some cases are moving toward, a variety of work models, such as: