Our vision is to continue on the path of progress and ensure we deliver high tech and high touch
service to our customers, especially to emerging businesses,' shared Senior Vice President-Network Services Division Albert L.
Web Secret #314: High Touch
. Marina London iWebU blog post June 11, 2014 http://www.iwebu.info/2014/06/websecret-314-high-touch.html.
His 21st century view on high tech/high touch is presented in his 1999 book of the same name (High Tech High Touch
: Technology and Our Search for Meaning).
strategies designed to enhance student-centered learning and facilitate a personalized teaching and learning environment can be successfully employed within large class contexts, thereby effectively challenging the all too easy assumption that class size and the quality of learning are inversely related.
The connection to the wood and steel is, indeed, high touch
. A well-honed trigger was an exquisite "interface" before the word was invented.
Integrating high tech, high touch
across channels and the back-end business processes is pretty hard.
John Naisbitt, author of Megatrends, coined the term high touch
20 years ago.
David Gibbs, president and CEO of claim services for Travelers Property Casualty, called on claims organizations to radically overhaul their way of doing business to meet the elusive goal of becoming "high touch
" as well as high tech.
High Tech * High Touch
: Technology and Our Search for Meaning by John Naisbitt with Nana Naisbitt and Douglas Philips.
"Even though we are a high-technology institution, part of my goal is to assure that we don't forget about high touch
. High touch
is how we provide that care on a day-to-day basis."
The dearth of qualified employees to adequately sustain retailing establishments during an era when "high tech" has been added to high touch
" in the marketplace is contributing to the demise of the retailing behemoths.
High technology has created a need for "high touch
' or togetherness, says Naisbitt, who draws his conclusions from countless local newspaper stories analyzed by the author's Trend Report, a quarterly newsletter.