This project involved work and close collaboration between the management of IT and management of customer information at the SAAQ and the various BCE Elix services, such as consultation, training, and support and maintenance," said Yves Simard, Executive Vice-President, Professional Services, at BCE Elix.
Microcell understands the rewards that come from providing superior customer service," said Yves Simard, Executive Vice-President, Professional Services, BCE Elix.
BCE Elix's role in this project is to automate certain routine tasks, so that the city of Montreal's agents can focus on more demanding tasks and concentrate on providing more personalized service to citizens," said Yves Simard, Executive Vice-President, Professional Services, BCE Elix.
We're pleased to know that our broad experience with multiple Genesys deployments will help TECO to improve their contact center services, and are certain that our Presto and Impresario applications will offer tremendous savings over time," says Francois Rodrigue, President and CEO of Elix.
In joining its expertise with the specialized expertise of Nu Echo, Elix continues to offer high-quality contact center solutions, while helping its current and potential clients to profit from all the available technological applications so that they can improve their interactions with their customers," asserts Francois Rodrigue, President and CEO of Elix.
Without a doubt, Desjardins has one of the best strategies in interactive telephone services in the financial business and we are eager to bring our years of expertise in implementing interactive voice response service projects," says Francois Rodrigue, President and CEO at Elix.
This benchmark study will arm contact center managers with the information they need to improve their business processes and contact center management," says Marianne L'Ecuyer, Manager, Management Consulting Services at Elix.
With Nu Echo, we can offer more value to our clients in terms of speech applications," said Francois Rodrigue, President and CEO of Elix.
In today's competitive environment where companies have to find new ways of cutting down expenses, this new conferencing solution is a great way for enterprises to slash their ever increasing recurring communication costs," said Francois Rodrigue, President and CEO of Elix.