The chain also won the categories for most child-friendly supermarket, best complaints procedure
, best place to buy alcohol and best own value range.
'A complaints procedure
already exists, but we intend to introduce changes and are considering an independent element to the complaints procedure
Mr Fry said: ``We will not be able to respond to matters which are the subject of the police complaints procedure
or legal proceedings.''
The NHS says it is going to clean up the complaints procedure
but what about the complaints that nothing has been done about?
The elderly are particularly affected by problems with the complaints procedure
because they often suffer discrimination within the health service but may be confused by the system, the charity said.
Proposals include stopping doctors working while they are being investigated, speeding up the complaints procedure
and making those struck off wait three years before applying to go back on the register.
Health Minister Jane Hutt said, 'Since the launch of a revised, more independent complaints procedure
in Wales in April 2003, the NHS in Wales has been redoubling its efforts to ensure that complaints are handled more effectively at a local stage.'
Those who take a complaint to the RPC are often those who have exhausted the complaints procedure
with one of the train companies.
Mr Payne's partner Jennifer Randell, aged 42, is following the NHS complaints procedure
Under the new guarantee, anyone unhappy with "brochure promises" will go to a complaints procedure
There are three main proposals, including putting greater reliance on the NHS complaints procedure
Schools will not be required to set up a complaints procedure
for parents for at least another year.