Anything but a cooperative response was followed by a phone call from the chief of service
. This was usually effective, but, in a few instances, my associate or I called the physician directly, asking what was causing the delay or why the patient was still in the hospital.
He retired as chief of service
for the trauma division at the James Cook University Hospital this year.
If those who most need to enhance patient interaction skills are not really getting involved, work with the chief of service
to ensure that these physicians see the full benefits of the effort and are made aware of the negative effects they are having on themselves, you, and the organization.
Consultant John Anderson, 63, retired chief of service
for the trauma division at Middlesbrough's James Cook University Hospital, was honoured for services to medicine.