call centre


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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
Moving call centre work to India saved companies up to 40 per cent in operating costs, mainly because pay was only 10-15 per cent of UK wages.
City officials were planning a call centre industry week this fall to get the message across to area employment counsellors, case managers and service providers.
But Littlewoods and Shop Direct chairman David Simons admitted it was unlikely the Widnes staff will travel to call centres in Bolton, Burnley and Preston.
These processes led to call centres becoming large employers in their own right.
The news is another boost for telephone marketing which has seen large numbers of call centres spring up, particularly in Scotland.
Ultimately the call centre will be able to expand it's services to include several other First Nation languages.
Call centre agents listed on Callcenterjobs.pk are tested on English comprehension, typing speed, accent and the results are offered to call centers to view.
Mashreq's call centre is among the most advanced and progressive in the region, managing a large volume of calls every day of the week.
The European Call Centre Awards aim to reward call centres that provide a positive impact on their entire company.
Head of Contact Centres at Dnata, Steve Davies, said: C[pounds sterling]We are very pleased to have been named the Best Call Centre 2008, and at the first time of entering.
Dnata was named the top regional call centre, RTA-Salik the best new call centre and cts with the best regional Call Centre manager at the annual Middle East Call Centre Awards CO08 Gala Dinner.
Gradually, however, stiff competition forced many call centre businesses to question the value of their expensive UK operations.