Moving
call centre work to India saved companies up to 40 per cent in operating costs, mainly because pay was only 10-15 per cent of UK wages.
City officials were planning a
call centre industry week this fall to get the message across to area employment counsellors, case managers and service providers.
But Littlewoods and Shop Direct chairman David Simons admitted it was unlikely the Widnes staff will travel to
call centres in Bolton, Burnley and Preston.
These processes led to
call centres becoming large employers in their own right.
The news is another boost for telephone marketing which has seen large numbers of
call centres spring up, particularly in Scotland.
Ultimately the
call centre will be able to expand it's services to include several other First Nation languages.
Call centre agents listed on Callcenterjobs.pk are tested on English comprehension, typing speed, accent and the results are offered to call centers to view.
Mashreq's
call centre is among the most advanced and progressive in the region, managing a large volume of calls every day of the week.
The European
Call Centre Awards aim to reward
call centres that provide a positive impact on their entire company.
Head of Contact Centres at Dnata, Steve Davies, said: C[pounds sterling]We are very pleased to have been named the Best
Call Centre 2008, and at the first time of entering.
Dnata was named the top regional
call centre, RTA-Salik the best new
call centre and cts with the best regional
Call Centre manager at the annual Middle East
Call Centre Awards CO08 Gala Dinner.
Gradually, however, stiff competition forced many
call centre businesses to question the value of their expensive UK operations.