call center


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call center

A communications center that manages incoming and outgoing telephone calls with customers and clients. In health care, the center may help to manage appointments and messages or may provide patients with information about illnesses, health care resources, services provided, or self-management of disease.
See also: center
References in periodicals archive ?
The experiment is using local people who are trained and then paid to perform real call center jobs in the research institute's laboratory, she said.
A sign in a training classroom at Saffron Global, a call center I visited near New Delhi, said, "Do not speak Hindi," next to exhortations to the staff to be efficient and courteous.