call center


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call center

A communications center that manages incoming and outgoing telephone calls with customers and clients. In health care, the center may help to manage appointments and messages or may provide patients with information about illnesses, health care resources, services provided, or self-management of disease.
See also: center
References in periodicals archive ?
Brown was joined on todays call by Erin Walling, a call center worker from Dayton, to talk about the importance of protecting Ohio jobs in the face of continued offshoring.
companies are choosing to use call centers here at home.
"With the level of education, life experience and emotional maturity exhibited by its call center representatives, OnBrand24 can expertly field client phone calls and offer a satisfying customer experience.
House aimed at bringing home call center jobs and keeping them here
The average call to RMK's call center lasts eight to 10 minutes, compared with three to five minutes for onsite staff, Pittro notes.
The Dubai Trade Call Center has proved to be very popular since its launch in May 2007.
The LiveOps On-Demand Call Center Platform provides comprehensive in-bound and out-bound call management, monitoring, workforce and quality management, complementing the agent console, call scripting and email management features of the Salesforce Call Center application.
Call centers dedicated to customer service have also opened in Barbados, Trinidad, and Dominica.
Moving against the trend toward sending customer service jobs offshore, Rawlings closed three call centers in Canada and New Mexico, and brought all of the firm's previously outsourced customer service functions in-house (with the exception of one call center based in the Philippines) by opening a new call center in Hazleton, Pennsylvania.
The success of the pilot site led SITA to establish call center services for Japan Airlines at its UK headquarters.
ICMI's mission is to advance the call center profession by promoting managerial excellence to call center management professionals.