call center


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call center

A communications center that manages incoming and outgoing telephone calls with customers and clients. In health care, the center may help to manage appointments and messages or may provide patients with information about illnesses, health care resources, services provided, or self-management of disease.
See also: center
References in periodicals archive ?
The experiment is using local people who are trained and then paid to perform real call center jobs in the research institute's laboratory, she said.
A sign in a training classroom at Saffron Global, a call center I visited near New Delhi, said, "Do not speak Hindi," next to exhortations to the staff to be efficient and courteous.
Power and Associates Call Center Certification Program was launched in 2004 to evaluate customer satisfaction and help call centers in various industries increase their efficiency and effectiveness by establishing best practices.
ICMI, International Customer Management Institute, is the global leader to the call center industry for consulting, training, management tools, seminars, conferences, trade shows, networking, professional membership and publications.
Five9 is the leading global provider of on-demand call center solutions for telemarketing, telesales, and customer service.
5%) of the surveyed call centers involve agents in engaging and challenging off-phone tasks and projects, with the most common being peer mentoring programs (used by 77.
Five9 is the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.
The Call Center Magazine 2006 Product of the Year Awards are bestowed upon the companies that exhibit superior innovation, dedication and the pursuit of excellence in providing products and services for the call center market.
Its editors first saw Impact 360 at CMP's Annual Call Center Exhibition (ACCE) in Seattle in September 2005, where it honored the solution with a "Best of Show" award.
We sincerely appreciate the editors from Call Center Magazine for their recognition of FootPrints as one of the industry's most innovative products," stated Mark Krieger, President of UniPress Software.