call center

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Related to blended call center: VoIP call center

call center

A communications center that manages incoming and outgoing telephone calls with customers and clients. In health care, the center may help to manage appointments and messages or may provide patients with information about illnesses, health care resources, services provided, or self-management of disease.
See also: center
References in periodicals archive ?
Whether inbound, outbound or blended call centers, Contact Center Solution is beneficial for all to effectively handle the call management process.
MCS designs and sells its interoperability software worldwide; its flagship product, Calypso Message Center, is a customer contact management solution that tracks, routes, reports and archives incoming e-mail and Web-based chat activities within blended call centers. Based on the integration of the Calypso Message Center with NEC's contact center products, Contact WorX is an application designed to provide capabilities to address e-mail and Web contacts within the NEC CCDesign product suite.
Sleeved with advanced features, Contact Center software has been designed for outbound, inbound and blended call centers; helping save huge costs and improve customer experience.