call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
In fact, with most of today's hosted solutions, all you really need to launch a new VoIP call center is a room full of PCs, each with its own high speed Internet connection, some headsets, the agents, and that's about it!
As mentioned earlier, if you want to get a VoIP call center up and running quickly, SaaS is the way to go, as all you will need only a broadband connection (typically T1/T3 or Ethernet), some computers, some headsets and some agents.
SaaS solutions also enable VoIP call centers to more readily handle sudden spikes in call volume.