TQM


Also found in: Dictionary, Financial, Acronyms, Encyclopedia, Wikipedia.

TQM

abbreviation for total quality management.

total quality management

Managed care The application of the management theory of quality, a concept that focuses on product quality as a means of ↑ sales and saving money. See Continuous quality improvement, Quality control.
References in periodicals archive ?
Dr Rashid's book, "Role Of Organisational Culture In TQM Success: Impact of organisational culture on TQM implementation barriers" is available on www.
Despite the prosperity of TQM concept in many industries that achieved higher quality levels, the quality construction in many parts of the world suffers from problems such as works defects, time, and cost overrun.
Figure 2 shows the TQM process approach, focused on quality chains which are linked at the very end to the customers' (internal & external) requests and expectations.
get disillusioned with TQM when short-term improvements did not materialize given that TQM
Edwards Deming, founder of PDCA (Plan--Do check--Art) model of management, known in the literature as Deming's cycle is considered, in the literature, as official founder of TQM concept.
1996) indicated that higher education institutions expressed an overwhelming support for TQM, because they felt TQM programmes were making a great contribution to their institutional effectiveness.
Quality programs can be structured in a way that overcomes the resistance to externally imposed TQM programs.
We made some empirical studies which have examined the relationship between TQM and organizational performance.
Since it is now widely publicized around the world as a standard of business excellence, the MBNQA framework is also now applied widely by academic researchers as the base to study TQM practices (Evans and Jack, 2003; Wilson and Collier, 2000).
o]: There is no significant relationship between the CSFs and outcomes of TQM among certified and noncertified auto component manufacturers.
TQM also recognizes that product quality is the result of process quality, so there is a focus on continuous improvement of the organization's processes, which includes a strong emphasis on preventing problems before they occur.
TQM is a style of managing which gives everyone in the organisation responsibility for delivering quality to the final customer, quality being described as 'fitness for purpose' or as 'delighting the customer'.