It replaced its old TDM switches
with softswitches and "watched the electric bills drop like a rock," according to Clint Carter, NCTC's director of technology and new service introduction.
"As the old TDM switches
go obsolete, SmartNode technology delivers high-quality voice, video and data over simpler, lower-cost IP infrastructure."
Tim Passios, Director of Product Management, Interactive Intelligence has seen his customers select new IP or migrate existing TDM switches
to it for contact center virtualization, including supporting home agents and branch offices.
However, the capacity requirements are getting higher, and most single-device TDM switches
can only provide up to 32K capacity.