call center

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call center

A communications center that manages incoming and outgoing telephone calls with customers and clients. In health care, the center may help to manage appointments and messages or may provide patients with information about illnesses, health care resources, services provided, or self-management of disease.
See also: center
References in periodicals archive ?
The call center manager and representatives should run the predictive dialer, not the other way around.
Alfonso, vice president of collections, indicated the mortgage collections department at American Savings installed a five-station predictive dialer system last May in an effort to increase phone contact without adding staff.
iDIALERpro predictive dialer and CRM solution to life and health insurance agents in all 50 states.
The Sytel predictive dialer is uniquely designed for world-class performance under compliance and is white-labeled to many leading call center vendors, such as CosmoCom and inContact, as their dialer of choice.
00 - Includes: 3CX IP PBX, Predictive Dialer with MS Dynamics CRM 2011 integration, and Agent Interface (installed, configured and supported for 1 year).
Rather than placing a reminder sticky note on his computer, the agent schedules your callback with the predictive dialer.
We appreciate the innovation and dedication of our member company LiveVox for their Secure VoIP Predictive Dialer and contact center suite.
Hosted Predictive Dialer provider delivers tools to enhance effectiveness and efficiency of outbound calling campaigns
A mature predictive dialer shouldn't require a database administrator for list management, delays to process call tables or direct manipulation within the database.
New Predictive Dialer, Quality Monitoring and Screen Recording Solutions, Combined With Seamlessly Integrated Scripting and Workflow Engine, Enables Call Centers to Maximize the Value of Every Customer Interaction
For example, best-time-to-call analysis software, which monitors the results of calls over time, uses the data gleaned from predictive dialer call reports to calculate the optimal timeframe for reaching a specific customer.
WHAT: A complimentary Webinar offering call center executives insight on how to improve predictive dialer effectiveness with personalized, proactive outbound communications.

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