ombudsman

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ombudsman

As typically used in the UK, a neutral representative of local government who assesses complaints about councils, authorities, organisations, education admissions appeal panels, healthcare professionals (e.g., GPs) and adult social care providers (e.g., care homes and home care providers).
Segen's Medical Dictionary. © 2012 Farlex, Inc. All rights reserved.

om·buds·man

(ombŭdz-măn)
In health care, a person who acts for the patient as an advocate or go-between.
Medical Dictionary for the Health Professions and Nursing © Farlex 2012