NHS 111An NHS service being piloted to improve access to local health services for non-life-threatening (urgent) illnesses. The service is intended to be available 24/7 as a free call from land lines and mobiles, providing consistent clinical assessment at the initial point of contact and directing patients to the right person (e.g., nurse or doctor) or service (e.g., ambulance), the very first time.
NHS 111 service primary objective
• Improve public access to urgent (but not life-threatening) healthcare services;
• Increase the efficiency of the NHS by ensuring that people are able to quickly and easily access needed healthcare services;
• Increase public satisfaction and confidence in the NHS;
• Enable commissioning of more effective and productive healthcare services;
• Increase efficiency of 999 emergency ambulance service by reducing non-emergent calls.