call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
Segen's Medical Dictionary. © 2012 Farlex, Inc. All rights reserved.
References in periodicals archive ?
Enterprise Interaction Center, or EIC, not only will take Ronco's incoming calls but also handle faxes, e-mail and World Wide Web interaction, all via a single computer server!
SINCE SWITCHING TO INTERACTIVE INTELLIGENCE'S CUSTOMER INTERACTION CENTER VERSION 3.0, DIALOGUE MARKETING HAS:
Business communications software developer Interactive Intelligence Inc (Nasdaq: ININ) has upgraded its Customer Interaction Center (CIC), a contact centre suite.
The first product to take advantage of the new speech recognition features will be version 2.3 of Interactive Intelligence's contact center automation software, Customer Interaction Center (CIC).
Provident Central--with more than 85,000 members and $815 million in assets--installed the Enterprise Interaction Center (EIC) from Indianapolis-based Interactive Intelligence in April 1999.
FORUM Credit Union has improved member services and reduced costs as a result of deploying Customer Interaction Center (CIC) from Interactive Intelligence Group Inc.
Interactive Intelligence Group Inc today announced the implementation of an end-to-end contact centre solution for the management of Muscat Municipality's 1111 customer support hotline, based on II's Customer Interaction Center (CIC).
The WiSpots Patient Interaction Center (WiPIC) offers free and interactive educational, entertainment and personal productivity options on state-of-the-art mobile Web Pads (WiPads) to patients from the comfort of their seats while they wait to see their health care provider.
Interactive Intelligence has spent the last decade and a half building a comprehensive software platform for IP communications called the Interaction Center Platform.
Product: Interactive Intelligence's VONEXUS Enterprise Interaction Center (EIC)
CRM software provider Onyx Software Corp (Nasdaq: ONXS) and SimpliCTI Software Solutions Inc., a systems integration firm, have announced the availability of a pre-configured adapter which integrates contact centre interactions between Avaya Interaction Center (IC) 6.1 software and Onyx Enterprise CRM 5.0.

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