CRM

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Related to Customer Experience: Customer experience management

CRM

CRM

Abbreviation for:
circumferential resection margin (Medspeak-UK)
colorectal metastases
Committee on the Review of Medicines (Medspeak-UK)
confocal Raman microspectroscopy
cross-reactive material
crown-rump measurement
Customer Relationship Management (Medspeak-UK)

CRM

Abbreviation for certified reference material.

CRM (cross-reacting material)

a protein, usually without an enzymic function, that can be recognized in serological tests.
References in periodicals archive ?
As consumers are empowered and take the lead in the purchase cycle, such reality is exerting pressure in businesses to create remarkable and delightful customer experiences.
The concept of customer experience can be investigated in various types of organisations and industries throughout the world, but many studies on customer experience in the retail industry have been developed.
In fact, almost half of those surveyed have experienced increased customer loyalty over the past 12 months by prioritizing a customer experience strategy.
But while measuring customer experience quality is critical, it's also a cold, hard fact that the ideal customer experience can't just be good for customers--it has to deliver revenue for the business, too.
8220;Banks just beginning their customer experience transformation, or struggling to see results from their efforts, should start with these four disciplines.
Many companies across a variety of industries are mobilizing customer experience initiatives.
The Bank of Montreal has seen impressive growth in its wealth management division because of its commitment to designing a loyalty-inducing customer experience for its most profitable clients.
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices.
A brand-led customer experience strategy balances Brand Hallmark Experiences with Branded Micro-Moments.
SDL s Customer Experience Cloud gives companies the power to optimize multi-channel customer experiences from any device, understand brand health and product perception in real time, and nimbly adjust campaign strategies to increase marketing effectiveness and impact revenue all from a single interface.
Marketing focuses on the customer experience around company awareness, discovery and attraction.

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