call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
The third, he continued, is that contact center solutions are too high cost for customers, who will be unwilling to pay what it takes.
8x8, a public company (NASDAQ: EGHT), is a provider of cloud-based contact center infrastructure solutions, Internet Protocol-private branch exchange (IP-PBX) telephony, and carrier/network services.
The Genesys Premier Edition is a pure cloud offering that delivers everything that small to mid-size contact centers need to provide exceptional customer experiences.
Contact centers can lower the total cost of their contact handling and workforce optimization infrastructure by as much as 43 percent over five years by using cloud-based offerings rather than installing equipment in their own facilities, according to a Frost & Sullivan report.
Data is paramount to the success of any contact center. Through using tools, like Workforce Intelligence, contact centers can take control of this data and become empowered, proactive respondents, improving both the customer experience and the bottom line.
A software dashboard enables organizations using LiveAnswer services to dynamically deliver and alter contact center scripts to new agents as they become available.
"The US Contact Center Decision-Makers' Guide (4th edition - 2011)", is a major study of over 200 US contact center operations, looking at all areas of contact center performance, investment, technology, HR and strategy.
LiveOps Brings Cloud Computing to the Contact Center
Egypt-based Xceed, a Telecom Egypt company, took home the award for Best Career & Skills Paths, following on its success last year as Middle East Contact Center Outsourcing Service Provider (OSP) of the Year 2007.
The Cisco IPCC Enterprise Edition 5.0 call routing solution, designed for contact centers with 50 to several thousand contact center seats, delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure.