Consumer Assessment of Health Plans Survey


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Consumer Assessment of Health Plans Survey

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CAHPS

A questionnaire used by American health care quality assurance agencies to evaluate customer satisfaction with health care. The survey monitors satisfaction with the accessibility, clarity, and timeliness of provided care.
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These data include managed care plan characteristics, the Health Plan Employer Data and Information Set (HEDIS[R]), the Consumer Assessment of Health Plans Survey (CAHPS[R]), health outcomes (Medicare Health Outcomes Survey), appeals data (CHDR and State fair hearing), desenrollment data, and benefits and copayments data.
Most of the resources devoted to quality measurement and the development of quality indicators to date have been directed at health plan assessment (e.g., HEDIS is the Healthplan Employer Data and Information Set and CAHPS is the Consumer Assessment of Health Plans Survey).
For the purposes of this article, quality information is defined as the presentation of selected survey data collected via HCFA's Medicare Consumer Assessment of Health Plans Survey (CAHPS).
The author is especially grateful to the following individuals for their assistance: Joel Cohen (Medical Expenditure Panel Survey), Peter Cunningham (Community Tracking Study), Charles Darby (Consumer Assessment of Health Plans Survey), Beth Docteur (Medicare Managed Care Access Survey), Frank Eppig (Medicare Current Beneficiaries Survey), Pam Farley-Short (RAND), Marsha Gold (Mathematica Policy Research), Jack Hadley (Georgetown University), Ed Hunter (National Health Interview Survey), Judy Kasper (Survey of Family Health Experiences), Genevieve Kenney (National Survey of America's Families), Beth Kosiak (HCFA), Sandy Robinson (Consumer Assessment of Health Plans Survey), Alina Salganicoff (Kaiser Family Foundation), and Cathy Schoen (Commonwealth Fund).

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