CRM

(redirected from Collaborative CRM)
Also found in: Dictionary, Financial, Encyclopedia.
Related to Collaborative CRM: Customer relationship management, analytical CRM

CRM

Farlex Partner Medical Dictionary © Farlex 2012

CRM

Abbreviation for:
circumferential resection margin (Medspeak-UK)
colorectal metastases
Committee on the Review of Medicines (Medspeak-UK)
confocal Raman microspectroscopy
cross-reactive material
crown-rump measurement
Customer Relationship Management (Medspeak-UK)
Segen's Medical Dictionary. © 2012 Farlex, Inc. All rights reserved.

CRM

Abbreviation for certified reference material.
Medical Dictionary for the Health Professions and Nursing © Farlex 2012

CRM (cross-reacting material)

a protein, usually without an enzymic function, that can be recognized in serological tests.
Collins Dictionary of Biology, 3rd ed. © W. G. Hale, V. A. Saunders, J. P. Margham 2005
References in periodicals archive ?
Call center and face-to-face interactions were used in these actions, supported by CBR (which are part of Operational CRM), and also web portals, social networks and direct marketing (SMS, e-mail, direct mail), which are part of Collaborative CRM.
CRM networks various departments and levels of an organization and manifests in different forms: operational CRM, Sales Force Automation, analytical CRM, sales intelligence CRM, campaign management, collaborative CRM, and geographic CRM (Gartner Group, 2001).
ePeople, a provider of collaborative CRM products, has announced ePeople Teamwork 4.5, a Web-based collaborative supporr software for companies that sell complex products.
Therefore, a services vendor that can design and implement a collaborative CRM process in an e-business project will provide additional value to the customer, above and beyond traditional transactional processing applications.
Meantime, analysts at Meta Group say its time to move on from the operational and collaborative CRM issues which have monopolized mindshare, to "the equally valuable analytical story," which it believes has been relatively ignored.
SAP has retooled its CRM solution, mySAP Customer Relationship Management (mySAP CRM 3.1), so that it is now a fully portal-based product that is, according to John Grozier, group director of product marketing for mySAP CRM, a people-centric solution designed to provide connected CRM, collaborative CRM, people-centric CRM and industry-centric CRM to its users.

Full browser ?