Boilerplate

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A standard text or other material used repeatedly. Boilerplate dictations are a standard tool used in voice recognition systems by radiologists and pathologists
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Add temporary help and make sure they are familiar with the store's FAQ, knowledge base or canned responses.
It's odd that Gmail calls this feature Canned Responses since it can be used with a new mail as well as a reply.
My personal attempts over many months to prevent my own e-mail and posts from falsely being flagged have been met with canned responses and inaction by Yahoo.
They don't consider hollow-sounding canned responses by Customer Service staff - which are meant to project a caring attitude - to be credible.
This is a great way to steer clear of canned responses.
Perhaps another way to state this fundamental question concerning reference service: Does each reference interaction need to be treated as a unique information need or can canned responses to previously asked, researched, and answered reference queries be designed into a reference service in a manner