For example, a technical support analyst using Clipboard Magic can have many similar canned responses
that are hard to keep track of.
A partial list of some of the best practices the CIM Forum suggests include: using canned responses
in situations where there is very specific data that must be relayed precisely, sending URLs when a response is very long or contains frequently updated information, and segmenting longer exchanges into one or two sentences.
But these have never lived up to the billing, providing little more than canned responses
to common queries.
From the messages list, 3D Touch on a message to open a preview of it and then slide your finger up to reveal three canned responses
. If none fits, then you can tap Custom to open the message and type out your own.
Don't answer interview questions with canned responses
. The worst thing you can do for your credibility is to memorize responses to interview questions, or to use the approach recommended in books that talk about what interviewers want to hear.
In the process, customers don't want to be confined to preset dialogues or canned responses
; the one thing that cuts across channels and demographics is that customers today want to be able to communicate using natural language.