call centre

(redirected from Call centres)
Also found in: Dictionary, Thesaurus, Financial.

call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
While other Ontario business schools are offering similar programs, Rondeau says Northern College's call centre service representative program is unique because the curriculum has been formatted to reflect the needs identified by the call centre industry.