call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
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References in periodicals archive ?
LITTLEWOODS is axeing almost 200 jobs at a call centre in Widnes.
To begin, it seemed strange that a book with a subtitle, 'Call Centres in Germany and Britain', does not have a chapter that provides a comprehensive comparison between the two countries.
Outsourcing of call centre services is not only used to reduce labour costs.
Gender on the line: Technology, restructuring and the reorganization of work in the call centre industry.
THOUSANDS of Scots call centre jobs are at risk from an Internet boom, economists warned yesterday.
For the Alliance & Leicester Commercial Bank's international payment services call centre is a finalist in the European Call Centre Awards 2008 for Best Small Call Centre.
I can't help wondering, if Burberry does desert Treorchy, might it not make a good site for one of the new breed of call centres.
The BRDC is examining the potential of creating a spin-off company offering an "over-load service" to big call centre companies across Ontario and the U.S.
Other results show 22% of all call centres want to put a CRM system into place and 18% are planning to deploy a customer feedback solution.
People's main concern about call centres being moved abroad was the threat to British jobs, with 82% citing this as a worry, while 78% were worried about having problems communicating.
The report, by research firm ContactBabel, showed workers in UK call centres answered 25pc more calls each hour than Indian employees and resolved 17pc more of these calls first time.
Nationally, call centres employ nearly 600,000 - more than the steel, car and coal industries combined.