call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
While other Ontario business schools are offering similar programs, Rondeau says Northern College's call centre service representative program is unique because the curriculum has been formatted to reflect the needs identified by the call centre industry.
Added Arnold Bos, product manager Infonet Call Centre Service: "We've noted a clear paradigm shift recently in respect to pan-European call centre services.
We also train our customers in their call centre environment, whatever it may be.
We definitely wanted to keep our call centre know-how and our highly skilled agents in-house.
Our assets lie in talented and motivated personnel, not in the hardware or software of the call centre itself.
Using VoIP, despite the call centre having three different locations, it is technologically centralised and connected via an ATM network.
Wicom's call centre application provides comprehensive tools for managing virtual skill groups across multiple locations.
Our daily call load varies between 5000 and 7000 calls and there are times when the number of calls coming in to the call centre is 120 per cent over capacity and yet a few hours later demand has fallen to only 30 per cent.
The Finland Post call centre clearly proves that IP telephony is reliable enough to be deployed in business critical applications.