call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
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References in periodicals archive ?
The initial goals of the call center were to realize economies of scale through centralization, add a nurse advice-line component and develop a brand name that would help SMH strengthen its competitive position in the market.
Call centers belong to such a newer breed of technology-driven marketing tools.
To meet the need and budget of the call centers in the Philippines, the company has separated the advanced features and will provide those as add-on modules.
Hourly wages are rising fast in developing countries including India and the Philippines, making offshore call centers less of a "bargain" than they used to be.
BOSTON -- The state Department of Labor and Workforce Development has decided to close its unemployment assistance call center in Worcester by June 30.
Among its more recent new offers is the Leader's Choice program, a packaged end-to-end solution for which it can manage all or a customer's existing call centers, or provide and manage call centers for the customer via its own and partner resources.
Department of Labor of those that offshore call centers
Spoken Communications, founded in 2005 and incorporated as Intellisist[R], Inc., is a leading provider of proprietary speech recognition technologies for call centers and hosted virtual call center systems.
Call centers now bring in 20 percent of the traffic and account for 40 percent of the appointments made.
Call centers dedicated to customer service have also opened in Barbados, Trinidad, and Dominica.
It would start with an overhaul of that department, followed by the hiring of Shelley Bawlings, 41, director of program management at MCI responsible for developing and implementing call center support plans for the firm.