M2 EQUITYBITES-November 25, 2015-Press Ganey Holdings awarded CMS approval to administer the 2016 Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS
"Development of the CAHPS
Cancer Care Survey" [accessed on May 12, 2017].
Most articles (23 of 28) used a CAHPS
survey (eight using Hospital CAHPS
(HCAHPS); seven Medicare CAHPS
; three Health Plan CAHPS
; two Clinician & Group CAHPS
; and three using only the CAHPS
communication scale), while three used other patient experience measures and two measured patient satisfaction.
Care experience assessments were adapted from CAHPS
and Picker Institute questionnaires (Malin et al.
The Medicare Plan Finder website (https://www.medicare.gov/find-a-plan/questions/home.aspx) reports CAHPS
scores to inform beneficiaries choosing among MA plans (Reid et al.
Survey for ACOs is a useful tool in supporting the efforts of ACOs to deliver coordinated and high-quality patient care.”
Data for this study came from the 2010 Medicare CAHPS
survey, to which 251,346 MA beneficiaries and 157,315 FFS beneficiaries responded.
We consider three different types of within-plan correlations of CAHPS
and HEDIS disparities in this paper: (1) across measures within a given domain (CAHPS
or HEDIS), (2) across measures of different domains, and (3) across racial/ethnic groups (Figure 1).
Winners are ranked by an analysis of publicly available performance measures in quality outcomes, process measure implementation, patient experience (Home Health CAHPS
), quality improvement, and financial performance.
We also tested whether the other CAHPS
[R] variables in Table 5 that were at least moderately related to voluntary disenrollment rates added significantly to the prediction of voluntary disenrollment rates.