balanced scorecard

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Also found in: Financial.

balanced scorecard

A document that translates an organisation’s mission and strategy into a comprehensive set of performance measures which provide the framework for a strategic measurement and management system. The balanced scorecard retains an emphasis on achieving financial objectives, but also includes the performance drivers of those financial objectives. The scorecard measures organisational performance across four balanced perspectives:
(1) Financial (i.e. cost efficiency)
(2) Customers
(3) Internal business processes
(4) Learning and growth (i.e. making changes and sustaining improvements).
References in periodicals archive ?
Along with Dr Robert Kaplan, Dr Norton created the Balance Score Card, which has been selected by the editors of Harvard Business Review as one of the most influential management ideas of the past 75 years.
Debre Tsion Gebremichael (PhD), Deputy Prime Minister and Minister of Information and Communication, said that France Telecom has achieved a score of 83 as per the balance score card.
Las reglas, las acciones y los procesos en materia de tecnologias de la informacion y comunicaciones del MAAGTIC tienen relacion directa con estandares y practicas internacionalmente aceptadas por la industria de productos y servicios de tecnologia de informacion y comunicaciones, como son: ISO 38500, ISO 20000-1; ISO 27001, ISO 9001, ITIL, CMMI, TOGAF, PMBOK y balance Score Card