response hierarchy

re·sponse hi·er·ar·chy

alternative reactions or modes of adjustment to a given situation arranged in the probable order of prior effectiveness; for example, a mother attempting to discipline an unruly child may first request, cajole, then plead, scold, and finally punish; her behaviors can be ordered along a response hierarchy for further monitoring of effectiveness.
References in periodicals archive ?
As more timely questions are received and answers given, the questions and responses are elevated to the top of the RightNow response hierarchy on the Web site and are programmed automatically into a "Top Ten" list of questions, positioned for easy review by audiences.