query resolution

query resolution

In a clinical trial, the closure of a query based on information discrepancies and errors/inconsistencies contained in a data clarification.
References in periodicals archive ?
Contract notice: Computer service and query resolution, incidents and problems of equipment and end-user applications.
This can cause a delay in the issue or query resolution, and is not a true omnichannel experience for the customer.
The Company also recorded a quick turnaround time for query resolution, reaching a solution in less than 5 days.
This distinct capability enables faster query resolution and helps companies significantly reduce average call handling time.
The Chennai-based software product company was able to prioritize customer calls and connect their best available agents for better query resolution.
Customer privileges offered with the Citibank Preferred Rupee Checking account are: Competitive Foreign Exchange rates on inward remittances; Preferential Service Charges on transactions; uperior Service Delivery: Citibank Preferred Rupee Checking Account customers will have access to a dedicated helpline attended directly by a CitiPhone officer with a priority turnaround time for query resolution.
With support from Medidata's Knowledge Transfer program, the Princess Margaret built a team of eight study designers and builders that are extremely efficient at setting up new studies, ensuring high quality data is available for analysis and making query resolution cost efficient and timely.
The report highlights the advantages of implementing an intelligent virtual agent, including improved query resolution on the web, increased customer satisfaction and reduced costs.
They were now able to manage calls with the advanced IVR as it could gauge events and the interaction conducted between an agent and a customer and also re-direct the latter to the respective departments for a quick query resolution.
Multiple concurrent chat sessions and re-routing of a chat session to another chat queue of a subject matter expert for better query resolution is also possible.
For query resolution, a separate email channel and priority call-back on SMS have been set up for Citibank Platinum Select Card members with a guaranteed 24-hour turnaround time.
Site involvement in the data entry and query resolution process is now significantly reduced, allowing study coordinators more time to address enrollment and patient related activities.