quality management

quality management,

1 (in health care) any evaluation of services provided and the results achieved as compared with accepted standards. In one form of quality assurance, various attributes of health care, such as cost, place, accessibility, treatment, and benefits, are scored in a two-part process. First, the actual results are compared with standard results; then, any deficiencies noted or identified serve to prompt recommendations for improvement.

2 a system of review of selected hospital medical and/or nursing records by medical and/or nursing staff members, performed for the purposes of evaluating the quality and effectiveness of medical and/or nursing care in relation to accepted standards.