Functional flexibility means that a multiskilled worker can be deployed from one job to another according to the needs of the moment (Lucas, 2004).
Kelliher, Riley and Jones (2000) have stressed that multiskilled workers can improve the quality of service by reducing departmental boundaries, as there is teamwork and interdepartmental cooperation.
Dewhurst, Dewhurst and Liveesey (2007) stress that the hotel industry is confronted with the difficulty of recruiting and retaining qualified workers, this can result in higher demands for multiskilled workers.
The multiskilled worker
must handle the work of several individuals.
It is true that the hospitality industry displays one of the lowest levels of training activity in developed economies (Jameson 2000), so multiskilled workers are in high demand (Dewhurst, Dewhurst, & Liveesey 2007).
As the purpose of multiskilling aims to respond to workplace change with improved labour flexibility, multiskilled workers exhibit lower turnover levels than those with single skills.
Multiskilling makes workers more competitive as they stay longer on a project; they can be utilized more flexibly including unforeseen maintenance activities and since multiskilled workers and crews have a broader variety of skills.
This leads to the conclusion that a certain amount of craftsmen can be successfully used as the firm's own workforce if they are multiskilled workers, though the number of combined trades and their reasonable combinations remains open.
Worldwide, global competition has induced downsizing in companies and promoted the need for multiskilled workers
capable of multitasking.
Since then our roles and functions have expanded so much that we have become multiskilled workers
Phlebotomists were recast as patient care associates (PCAs) as part of a sweeping response to increasing economic pressure in the healthcare industry to employ fewer, multiskilled workers
and create a smaller, more efficient work force.
To maximize staff utilization, a few larger hospitals have already instituted allied health education programs designed to develop multiskilled workers
in such groupings as laboratory/x-ray and nursing/respiratory therapy.