The interactions between these dimensions will give rise to different modalities of mediation intervention in university contexts, and we postulate that the appropriateness of the choice can exercise influence on both the process and the outcome effectiveness.
Considering together the former rationales, and specially because of the singularity and complex nature of conflict in university contexts (Doelker, 1989; Harrison, 2007; Holton, 1998; Ostar, 1995), this paper aims to present a contingent model of mediation interventions within the scope of the figure of the University Ombudsperson, based in three basic dimensions: the level of balance or symmetry of power characterizing the relationships between the parties involved; the foreseeable temporal perspective of the relationship (short-term vs.
It is important for mediators and mediation interventions to acknowledge that not all conflicts can or should be mediated (Albert & Howard, 1985).
This dual character of mediation, along with others aforementioned, will be analyzed in more detail in the following section, where a proposal of a contingent model for mediation interventions in university contexts will be formulated.
Intercultural Mediation ServiceIt held a reception function, advice, guidance and information for foreigners and Italian citizens and intercultural mediation interventions
in collaboration with the Social Service.