disconfirmation


Also found in: Dictionary.
Related to disconfirmation: Disconfirmation bias

disconfirmation

[diskon′fərmā′shən]
a dysfunctional communication that negates, discounts, or ignores information received from another person.
References in periodicals archive ?
With a closer examination of the customer satisfaction literature, the theoretical basis for models of satisfaction/dissatisfaction arises from consumer psychology and especially from the Theory of Disconfirmation [54].
Patients conceal facts they fear could lead to disconfirmation from the caregiver (Raty et al.
In addition, because compulsive checking can prevent the disconfirmation of negative beliefs (e.
This definition was broadly used in the literature [22] and is commonly called the disconfirmation paradigm.
The original SERVQUAL instrument measured service quality through a disconfirmation model.
The authors develop a model of delight and satisfaction based on Oliver's (1981) disconfirmation paradigm.
And, because of well-documented cognitive biases--such as confirmation and disconfirmation biases, selective perception, anchoring, attention bias, the clustering illusion, and selective perception, among others--partisans might sincerely perceive news as being biased against their preferred stance, even when it is actually unbiased (see Hastorf and Cantril 1954; Dalton et al.
Using the Disconfirmation of Expectations Model, they theorised higher levels of satisfaction would be related to positive disconfirmation (i.
The proposed construct uses the expectancy of disconfirmation theory to examine the role that EODB could eventually play in the customer-supplier interface.
Changes in the marital relationship after the first baby is born: Predicting the impact of expectancy disconfirmation.
In addition, member checks were conducted in which themes and conclusions obtained by the researcher were presented to participants for confirmation or disconfirmation 10 months after the study's completion.
Disconfirmation is defined as evidence that strengthens the negative SA or evidence that reduces the positive SA (Fig 1, Fields 1 and 4).