disconfirmation


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Related to disconfirmation: Disconfirmation bias

disconfirmation

[diskon′fərmā′shən]
a dysfunctional communication that negates, discounts, or ignores information received from another person.
References in periodicals archive ?
A disconfirmation bias in the evaluation of arguments.
This comparison yields a positive or negative disconfirmation outcome, which is proposed as ultimately resulting in consumer perceptions and behaviors (e.
The expectancy disconfirmation theory states that satisfaction can be determined as the difference between predicted and identified performance.
Reilly, 1983, "Value-Percept Disparity: An Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction," in R.
When the content of a statement concerns something that is in the first instance known to the interlocutor and not the speaker, it makes relevant a confirmation or disconfirmation by the interlocutor.
However, expectation and subjective disconfirmation seem to be the best conceptualization in capturing customer satisfaction formation.
The confirmation/disconfirmation paradigm has been widely used to explain individuals' postpurchase satisfaction using expectations, perceived performance, and disconfirmation of beliefs (Cadotte, Woodruff & Jenkins, 1987; Thirumalai & Sinha, 2005).
Effect of expectations and disconfirmation on post-exposure product evaluations: An alternative interpretation.
One is based on the disconfirmation approach, and the other is based on a performance-only approach (Santos, 2003).
2004) tested three-way moderating effects of attribution dimensions and disconfirmation in the formation of satisfaction, and reported that the moderating effect of responsibility--that is, a combination of controllability and locus of causality-in the relationship between disconfirmation and satisfaction, was stronger for the stable than for the unstable condition.
The use of expectation disconfirmation theory (EDT) allows to assess satisfaction and continuance intention through the measurement of expectations and perceived performance levels of users (Oliver, 1980; Oliver & Swan, 1989; Chiu et al.
Paralelo a avaliacao da disposicao tecnologica, outro modelo foca a experiencia do usuario, por meio da avaliacao do desempenho percebido trata-se da Teoria da Desconfirmacao da Expectativa (Expectancy Disconfirmation Theory --EDT).