complaints procedure

complaints procedure

Any mechanism in the UK that insures that complaints about care services are dealt with effectively and in a timely manner.

Examples
Auditing comments and complaints received; categorising reasons for failure; naming the worker responsible for a particular complaint; encouraging collective discussion; problem solving before implementing solution and feedback to complaints team to improve future practice.
References in periodicals archive ?
The school said the concerns should have been raised using the complaints procedure.
As he addressed a party event in Huntingdon, Cambs, Mr Corbyn was asked to commit to an independent complaints procedure for activists as well as MPs and their staff.
w or a Every GP practice has a complaints procedure and the manager will explain this to you and make sure your concerns are dealt with promptly.
Private school | Follow the school's complaints procedure.
If your child attends a private school: Follow the school's complaints procedure.
If they're not and no alternative is given, use the tour operator's complaints procedure.
The increase is being attributed to better communication with customers through social media and improvements to the DED complaints procedure.
As a result of this change, the PCP's Complaints Procedure and Terms of Reference will need to be amended.
I have as a result of this encounter, contacted the head of law and democracy for Stockton Borough Council, to lodge a formal complaint, and to evoke the Councils Standards in Public Office Complaints Procedure.
This statutory procedure is separate and distinct from the Councils Corporate Complaints Procedure.
At the moment we have started to use the complaints procedure which will take up time and money that should be spent on treatments.
Patients at Whiston said they were happy with the care they received and staff were kind and polite, but the CQC said a change needed to be made to their complaints procedure.

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