client (redirected from clientage)

client

a person whose animal(s) the veterinarian in question has had in his/her care during a finite period. The court usually operates on the basis that one or two years is sufficient to establish a continuing relationship.

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client files

the clinical and financial and other records that a veterinarian maintains as a permanent history of his/her association with each of his/her clients and their animals.

client rights

a client is entitled to receive service from his/her regular veterinarian unless he/she has been advised that the client/doctor relationship has been terminated, that is assuming that the client is a bona fide one. A client is also entitled to be served or be advised that service is not available at the usual address but a comparable service is available at another practice and that arrangements have been made with that practice. As to quality of service, the client can expect to receive service of the quality that would be provided by any other veterinarian—the 'reasonable man' policy.

client target

what the owner is trying to achieve by consulting the veterinarian.