call centre


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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
The college) developed the program in anticipation of call centres being established in Northern Ontario," Rondeau says.
The virtual call centre also offers an attractive return on investment - effectively minimising the government's investment in call centre infrastructure while better utilising the knowledge of local tourism staff at popular tourist destinations.
We also train our customers in their call centre environment, whatever it may be.
With the growth in the number of its call centres, AOL needed to improve the sophistication of its call handling capacity to ensure it was giving a seamless service to all customers, no matter where they are located.
Together we are trying out new approaches for pan-European call centres and we are learning all the time.
Wicom's call centre application provides comprehensive tools for managing virtual skill groups across multiple locations.
Our daily call load varies between 5000 and 7000 calls and there are times when the number of calls coming in to the call centre is 120 per cent over capacity and yet a few hours later demand has fallen to only 30 per cent.
The Finland Post call centre clearly proves that IP telephony is reliable enough to be deployed in business critical applications.
Australia is increasingly being seen as an attractive place for major corporations to base their Asia Pacific Call Centre business.
Losco said Telstra was committed to working with all levels of Government, educational institutions and other interested parties in putting together total solution packages which were necessary to attract call centre investment to Australia.