call center


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call center

A communications center that manages incoming and outgoing telephone calls with customers and clients. In health care, the center may help to manage appointments and messages or may provide patients with information about illnesses, health care resources, services provided, or self-management of disease.
See also: center
References in periodicals archive ?
While risk factors for call center workers and other workers may be similar, the call center employees don't have a sense of control over the design of their jobs the way many other employees do, she indicated.
People in the East and West have different working styles and communication styles," says Lynda Ongel Lepcha, who has set up a New Delhi call center training institute, Holistic Enterprise, that teaches employees on-site.
We are pleased to share our expertise in this area and to demonstrate how we have created a call center operation that is number one in our industry.
PBXtra uses Fonality's patent pending architecture to deliver all the advanced features of an enterprise-class phone system and call center at 40 percent to 80 percent less than traditional offerings, and is deployed at more than 1,600 around the world.
The Hartford's dedication to providing an excellent customer service experience is evident in the care, concern and expertise of their call center representatives, according to J.
By passing the rigorous standards of the certification process, Farmers' HelpPoint demonstrates a strong commitment to providing customers with a consistent, positive experience with its claims call centers.
We're honored to receive the ACCE Best of Show award presented by Call Center Magazine for the latest release of the SoundBite solution," said Peter Shields, president and chief executive officer at SoundBite Communications.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Call Scripting, Computer Telephony Integration (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy an integrated suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.
More and more companies are hiring at-home agents for their call center operations because of the lower turnover, higher productivity, and better customer satisfaction," said Brian Silverman, president and CEO of Five9.