call center

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Related to blended call center: VoIP call center

call center

A communications center that manages incoming and outgoing telephone calls with customers and clients. In health care, the center may help to manage appointments and messages or may provide patients with information about illnesses, health care resources, services provided, or self-management of disease.
See also: center
References in periodicals archive ?
Richardson, a leading sales training and consulting firm today announced that they will be launching a new blended Call Center sales and service training solution at booth 431 at the American Society of Training and Development (ASTD) Conference and Exposition, May 18-21 at the San Diego Convention Center.
Combined with Interaction Dialer, the Interactive Intelligence solution gives outbound and blended call center environments everything they require to manage customer interactions -- from phone calls and faxes, to e-mails and Internet interactions.
Depending on their individual needs, our customers can deploy Servicesoft solutions and blend them with their own call centers, or they can leverage CorporaTel's offering to speed deployment of a fully blended call center.
a leader in providing comprehensive standards-based solutions for the call center industry, today announced that it has partnered with select, industry-leading vendors to deliver a live multimedia blended call center.
will feature a live, multimedia blended call center at CTI(tm) EXPO Spring '99.
Davox Corporation is a leading supplier of inbound, outbound, and blended call center solutions for businesses involved in mission-critical customer contact activities, including customer service, telemarketing, collections, and fundraising.
Such a VoIP software, the Web-based Contact Center Solution is designed to be used in the inbound, outbound and blended call centers considering all the fundamentals of a calling process.
AgentTime remains the lowest-cost and most effective workforce management solution for optimizing agent schedules in small to medium sized inbound and blended call centers.