call center

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Related to blended call center: VoIP call center

call center

A communications center that manages incoming and outgoing telephone calls with customers and clients. In health care, the center may help to manage appointments and messages or may provide patients with information about illnesses, health care resources, services provided, or self-management of disease.
See also: center
References in periodicals archive ?
The first exhibition of its kind in a trade show environment, the CELLIT Multimedia Blended Call Center will be showcased at CTI Expo Spring 1999 on May 25 & 26.
SCS, based in Hoffman Estates, IL, helps businesses with inbound, outbound and blended call centers connect customers with information faster, more effectively and more efficiently.
Such a VoIP software, the Web-based Contact Center Solution is designed to be used in the inbound, outbound and blended call centers considering all the fundamentals of a calling process.
It has been specially designed for inbound, outbound and blended call centers keeping in mind all the requisites of calling processes.
Whether inbound, outbound or blended call centers, Contact Center Solution is beneficial for all to effectively handle the call management process.
MCS designs and sells its interoperability software worldwide; its flagship product, Calypso Message Center, is a customer contact management solution that tracks, routes, reports and archives incoming e-mail and Web-based chat activities within blended call centers.
As a market leader, Five9's new software release 7 provides deep features for outbound and blended call centers that serve specific industry sectors and an array of inbound call center functions that target common applications such as help desks, technical support, and business continuity.