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active listening

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Active Listening
A mental crisis hotline intervention technique to reaffirm what the caller says he/she feels

listening [lis´en-ing]
paying attention through hearing.
active listening in the nursing interventions classification, a nursing intervention defined as attending closely to and attaching significance to a patient's verbal and nonverbal messages.


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quot; For example, a definition of active listening should include the what: "Communicating and clarifying understanding, and eliciting information using both active and passive behaviors," and the why: "In order to engage others, make people feel heard, and gather information.
Active listening skills will help here and we'll discuss them later.
Additional information about how to use nonthreatening "I" messages instead of an excess of accusatory speech, the skill of active listening, and how to effectively communicate through technological venues.
 
 
 
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