call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
Enterprises increasingly view VoIP call centers as a revenue-generating profit center, as opposed to only a customer-support tool.
Service providers should explore how to provide VoIP call centers for a fixed fee that decreases risk and capital outlay for enterprises.
This reduces the strain on existing IT staff (and if you're a small business, maybe you don't have an "IT staff") and also lets companies avoid having to hire specialized IT teams to oversee their VoIP call center system.
As mentioned earlier, if you want to get a VoIP call center up and running quickly, SaaS is the way to go, as all you will need only a broadband connection (typically T1/T3 or Ethernet), some computers, some headsets and some agents.