call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
This reduces the strain on existing IT staff (and if you're a small business, maybe you don't have an "IT staff") and also lets companies avoid having to hire specialized IT teams to oversee their VoIP call center system.
As mentioned earlier, if you want to get a VoIP call center up and running quickly, SaaS is the way to go, as all you will need only a broadband connection (typically T1/T3 or Ethernet), some computers, some headsets and some agents.
SaaS solutions also enable VoIP call centers to more readily handle sudden spikes in call volume.
VoIP Call Centers Adapt to a BYOD World examines the VoIP call center market, providing analysis about the most verticals that are most likely to utilize VoIP call centers over the next two years, as well as drivers in the market and challenges in the industry.
Over the past several years, VoIP call center growth largely has been attributed to the benefits it enables," Culver says.
Key findings of VoIP Call Centers Adapt to a BYOD World include the following:
Our VoIP call center solution will not only reduce costs but provide much greater function capacity.
Kunwu said Jinan Yinquan's VoIP call center solution combines the best practices of traditional call center and VoIP technology.
fr relies on a 100% VoIP Call Center solution provided by Coheris Atix, a Web call-center company.
The VoIP call center solution offers all the same basic services as a traditional system-call routing, caller ID, 800 numbers, and so forth-but is completely programmable via a standard web-browser interface, which facilitates ease-of-use of the system.
The case study analysis for this award reviewed the company's flagship Contact Center product suite with recently upgraded capabilities, including mobile & wireless delivery, offline processing, Computer Telephony Integration (CTI) and on-demand support for VOIP call centers.
We are delivering gateway solutions now, and are collaborating with industry-leading partners to provide a set of targeted voice solutions such as VoIP call centers and click-to-talk applications as our customers needs evolve over the coming months.