call centre

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call centre

A central hub for receiving calls and routing callers to the appropriate resources. In healthcare, call centres—staffed or automated, outsourced or in house—can be used to offload non-emergency callers, link consumers to educational messages or route them to physician scheduling systems.
References in periodicals archive ?
This reduces the strain on existing IT staff (and if you're a small business, maybe you don't have an "IT staff") and also lets companies avoid having to hire specialized IT teams to oversee their VoIP call center system.
As mentioned earlier, if you want to get a VoIP call center up and running quickly, SaaS is the way to go, as all you will need only a broadband connection (typically T1/T3 or Ethernet), some computers, some headsets and some agents.
Our VoIP call center solution will not only reduce costs but provide much greater function capacity.
Kunwu said Jinan Yinquan's VoIP call center solution combines the best practices of traditional call center and VoIP technology.
The case study analysis for this award reviewed the company's flagship Contact Center product suite with recently upgraded capabilities, including mobile & wireless delivery, offline processing, Computer Telephony Integration (CTI) and on-demand support for VOIP call centers.
We are delivering gateway solutions now, and are collaborating with industry-leading partners to provide a set of targeted voice solutions such as VoIP call centers and click-to-talk applications as our customers needs evolve over the coming months.