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total quality management

   Also found in: Dictionary/thesaurus, Acronyms, Encyclopedia, Wikipedia 0.01 sec.
total quality management (TQM),
an approach to the improvement of the provision of services based on the premise that the overwhelming majority of quality failures are the result of flaws in processes and that quality can be improved by controlling these processes. TQM replaces traditional methods of quality management based on the identification and correction of problems as they occur and requires the participation of all members of an organization in improving processes, products, services, and the culture in which they work. TQM involves creation of an organizational structure for identifying and improving processes, the use of data-based statistical analysis to study processes, and the empowerment of employees to take responsibility for their own tasks in a way that encourages both continuous learning and personal responsibility. In a health care setting, this means a shift from an emphasis on tasks to an emphasis on outcomes of care, which provide the data. See also continuous quality improvement.
total quality management
Managed care The application of the management theory of quality, a concept that focuses on product quality as a means of ↑ sales and saving money. See Continuous quality improvement, Quality control.
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Their topics include the need for strategic planning, students' satisfaction with academia in Nigeria, lessons from the British and American legal education systems on developing programs in Commonwealth African law schools, total quality management and health services administration in Zambia's University teaching hospital, journalism education in the age of Global Terrorism, science in higher education and research institutions, and strong women as messengers of change and revolution.
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This volume effectively utilizes industry standards from ISO 9001:2000 and ISO 9004:2000 to demonstrate Total Quality Management (TQM) practices that will increase productivity, profitability and environmental responsibility.
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The Publishing House at the e-University began publishing journals and academic books on Total Quality Management (TQM) and e-learning in English and Arabic in 2003.
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